FAQs

What is your cancellation policy?

We totally understand life happens. Although we do not issue refunds any event canceled one week before event date may be eligible for a one time rescheduled. All funds previously paid will be forwarded to the new date. Events cancelled less than one week before event are not eligible for a reschedule. Because we start preparing balloon orders days in advance additional fees made apply.

Can I rent items a la cart?

No, we do not offer a-la-cart items. All backdrops can only be rented with balloons garland purchases and soft play items are only available in packages.

Do you have order minimums?

Yes. Balloon orders have a $300 (12ft) minimum for custom installations. Anything less than 12ft is considered a Grab N Go. Sunday bookings have a minimum order requirement of $800.

What area do you serve?

We are based in Central Phoenix 85015. We serve Phoenix and its surrounding areas: Ahwatukee, Glendale, Goodyear, Peoria, Paradise Valley and Scottsdale. Delivery and installation fees are based on distance and scale of installation.

I’m a last minute planner and my event is this weekend, can I still use your services?

Of course! We purchase our balloon materials as needed, orders with less than 2 weeks advance notice will be subject to a $75 rush fee. We can only accept last minute orders based on availability of materials. Last minute rental request are based on item and schedule availability.

How long does installation and setup take?

We like to arrive with balloons pre built and ready to go so we can be in and out as quickly as possible. Installation time for balloons depends on the scale of your order. For soft play packages we typically need about 90 minutes for setup and take down.